Privacy Policy

Introduction

Holistic Health Labs Limited ("we," "our," or "us") operates the TongueRead mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app. We are committed to protecting your privacy and handling your data with transparency and care.

Information We Collect

Personal Information

• Email address and name (for account creation)
• Tongue photographs (for AI analysis)
• Health logs and wellness observations you choose to record

Tongue Photos and Health Data

When you use TongueRead, you may submit photographs of your tongue for AI-powered analysis based on Traditional Chinese Medicine principles. These photos are processed by our AI system to generate wellness insights and observations. All tongue photographs are stored with encryption and you maintain full control over your data.

Usage Data

We collect anonymized usage data to improve our services, including app interaction patterns, feature usage, and general analytics. This data does not personally identify you.

How We Use Your Information

• To provide AI-powered tongue analysis and wellness insights
• To maintain and improve the TongueRead app
• To communicate with you about your account and our services
• To ensure the security and integrity of our platform
• To comply with legal obligations

Data Storage and Security

Your tongue photographs and personal data are stored using industry-standard encryption. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our app:

• Cloud hosting providers for secure data storage
• AI processing services for tongue analysis
• Analytics services (anonymized data only)

We do not sell your personal data to third parties.

Your Rights and Choices

Data Access and Deletion

You can delete your tongue photographs and personal data at any time through the app. You may also request complete deletion of your account and associated data by contacting us.

GDPR Rights (European Users)

If you are a resident of the European Economic Area, you have the right to access, rectify, or erase your personal data, restrict or object to processing, data portability, and withdraw consent.

CCPA Rights (California Users)

California residents have the right to know what personal information is collected, request deletion of personal information, opt-out of the sale of personal information (we do not sell personal data), and non-discrimination for exercising privacy rights.

Data Retention

We retain your account data and associated information until you request deletion. Upon account deletion, your personal data will be removed from our systems within 30 days, except where we are required to retain certain information for legal purposes.

Children's Privacy

TongueRead is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: